What is Kasbly?
Kasbly is an AI-powered customer engagement and marketing platform. An AI agent handles conversations with your customers across messaging channels, while you manage contacts, run marketing, and shape how the agent behaves — all from one workspace.
What you can do
Section titled “What you can do”- Answer customers automatically. Your AI agent replies to incoming messages across every connected channel, around the clock.
- Stay in control. Step into any conversation, review what the agent is doing, and set the rules for when it should hand off to a human.
- Grow your audience. Plan and publish marketing content, run campaigns, and re-engage past customers.
- Understand performance. Track conversations, contacts, and outcomes from the dashboard and analytics.
The main areas
Section titled “The main areas”Your workspace is organized into a few areas, reachable from the sidebar:
| Area | What it’s for |
|---|---|
| Channels | Connect the messaging services customers use to reach you. |
| The Inbox | Every customer conversation, across all channels, in one place. |
| Contacts & CRM | The people who message you, plus deals and customer data. |
| Your AI Agent | How your agent is configured: skills, knowledge, handoff rules. |
| Marketing | Posts, campaigns, content planning, and re-engagement. |
| Analytics | Trends and metrics for your conversations and growth. |
| Settings | Workspace, team, billing, integrations, and feature options. |
Where to go next
Section titled “Where to go next”- Quick Start — sign in and get oriented.
- Connect a channel — reach customers on WhatsApp and more.
- Your AI agent — configure how the agent responds.
- The Inbox — handle conversations.