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Knowledge Base

The knowledge base is the reference material your agent uses to answer questions. Each entry is a question-and-answer pair, so the agent can respond with information specific to your business instead of guessing.

Managing entries

Section titled “Managing entries”
  • Add entries as question-and-answer pairs.
  • Edit or remove existing entries as your information changes.
  • Search your entries to find and update them quickly.

Each entry is saved with a language. You can tag the language explicitly, or leave it to be detected from the text.

How the agent uses it

Section titled “How the agent uses it”

When a customer asks something, the agent retrieves the most relevant entries and uses them to ground its reply. Keeping entries clear, specific, and current directly improves answer quality.

Section titled “Related”